Privacy Policy - Skip Hire Millbank

Skip Hire Millbank is committed to safeguarding the privacy of our customers and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect various types of information from and about you, including:

Personal Identification Information: Name, email address, phone number, and postal address.
Payment Information: Credit/debit card details and billing information necessary to process transactions.
Service Usage Information: Details about the skip hire services you request, including the type and size of skips, rental periods, and delivery/pick-up locations.
Communication Data: Records of your communication with us, including emails, phone calls, and messages.
Technical Information: IP address, browser type, device information, and browsing behavior on our website.

How We Use Your Information

We use the collected information for various purposes, including:

Service Delivery: To provide and manage our skip hire services effectively.
Communication: To respond to your inquiries, provide customer support, and send important updates related to your orders.
Payment Processing: To process your payments securely and efficiently.
Improvement of Services: To analyze usage patterns and feedback to enhance our offerings.
Marketing: To send promotional materials and offers, provided you have consented to receive such communications.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, delivery services, and IT support.
Legal Requirements: If required by law, regulation, or legal proceedings, we may disclose your information to authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.
Consent: With your explicit consent, we may share your information for additional purposes not covered in this policy.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure servers, and regular security assessments to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we take steps to securely delete or anonymize it.

Your Rights

You have the right to access, correct, or delete your personal information. Additionally, you can object to or restrict certain types of data processing. To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at [email protected].